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 General Questions

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1. What services do you offer?
   - 🛠️ We offer a fully fitted installation and survey service for all types of fires, fire surrounds, stoves, and log burners.

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2. Do you provide installation services?
   - 🧰 Yes, we offer a complete installation service by professionals who are Gas Safe Registered and HETAS Registered.

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3. Where is your showroom located?
   - 📍 Our showroom is at 122 Holme Lane, Hillsborough, Sheffield.

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4. Do you offer any warranties or guarantees?
   - 📜 All our products come with a manufacturer's warranty. We also provide a workmanship guarantee for our installation services.

 

Regulations and Guidelines

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1. What type of fuel can I use with my new stove?
   - 🌳 You can use a fuel type that matches your appliance's operating instructions and warranty. If you're in a smoke control area, you can only burn wood.

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2. What is the difference between a woodburning stove and a multi-fuel stove?
   - 🔥 Woodburning stoves have flat beds for wood logs, while multi-fuel stoves have grates. You can burn wood on a multi-fuel stove but not manufactured solid fuel on a woodburning stove.

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3. What kind of wood should I burn?
   - 🌲 Prefer hardwoods like beech and ash over softwoods like pine or fir. Hardwoods burn longer, reducing fuel usage.

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4. How do I know if my wood is dry enough to burn?
   - 💧 Wood should be Ready to Burn certified or have a moisture content of 20% or less. Use a moisture meter for accuracy.

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5. Do you offer chimney and roof inspections?
   - 🏠 Yes, we use drones with high-res cameras and thermal imaging for comprehensive inspections.

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6. What is your Fireplace Media Wall Installation service?
   - 📺 We offer a bespoke service that combines a fireplace with a media center, creating a stunning living room focal point.

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7. Do you offer maintenance services?
   - 🧹 Yes, our Gas Safe and HETAS Registered Engineers provide thorough cleaning, safety checks, and part replacements.

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8. What safety certifications do your technicians have?
   - 🛡️ Our technicians are Gas Safe and HETAS Registered, ensuring the highest safety standards.

 

Contact and Support

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1. How can I get in touch with you for a quote?
   - 📞 Call, email, or visit our showroom for the best prices.

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2. Do you offer after-sales support?
   - 🛠️ Yes, we provide comprehensive after-sales support, including troubleshooting and maintenance.

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👇 Need More Information?
Feel free to contact us for more personalised information and services.

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